1. First letter of name or word is capitalized by default.
2. The chain length mentioned at our website does not include the pendant. Click here to check the chain length guide.
3. Read about our Kids Safety policy.
4. Please feel free to Email us with any special requests or questions.
DELIVERY & SHIPPING
Delivery Time = Processing Time + Shipping Time
All items are made-to-order, so it is requested 2-5 business days to handcraft. Please refer to a more accurate processing time noted under the product page add-to-cart button.
We provide multi shipping methods for you to choose from as followed frame.
To US,UK,CA,FR,DE,NZ: 11-13 Business Days
To Other Countries: 15-18 Business Days
To US,UK,AU,DE,NZ: 6-10 Business Days
|Expedited Shipping||To CA: 8-10 Business Days||$9.95|
|Urgent Shipping||To UK: 5-7 Business Days||$12.95|
To Other Countries: 4-6 Business Days
(Free over $150)
*Please note that the above time frame doesn't include production time or account for delays caused by vendors and weather.
Shipping Address -The shipping address will be taken from the PayPal record (PayPal checkout model). The address can be changed before we ship your orders. However, once we ship your orders, the shipping method or address can't be changed.
1. If there is a problem with your address and that caused the package to return, then you will be charged for the shipping cost if you require a refund.
2. Also, please note that all the personalized items need to be charged for 30% restocking fee if it is returned to us due to incorrect or incomplete address.
Order Tracking - After your order is shipped, you will receive a shipping notification email. If you require further tracking information, please click here to check.